crickexnow Privacy Policy

crickexnow is an online entertainment and sports betting platform operated for Bangladeshi users. This privacy policy ("Policy") applies to all services operated under the crickexnowapp.cam domain, as well as the associated mobile application.

When you create an account on crickexnow, log in, place a bet, or use any other service, you agree to comply with this policy. For details on the general rules of using the platform, please read the Terms and Conditions page.

This policy applies to all users aged 21 and above. crickexnow does not intend to collect information from any minor, and any such information found will be deleted.

crickexnow collects various types of information necessary for providing and improving its services. This information comes primarily from two sources — what you provide directly, and what is collected automatically while you use the platform.

2.1 Information You Provide Directly

• Full name and date of birth
• Mobile number and email address
• National ID number or passport number (for identity verification)
• bKash, Nagad, Rocket, or Upay account details (for processing transactions)
• Password and security questions and answers

2.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Which pages were visited and how long was spent on them
• Betting history and transaction records
• Login date, time, and location (geolocation)

crickexnow uses the information collected for the following purposes. Each purpose is directly related to maintaining service quality and ensuring user security.

• Creating, verifying, and managing accounts
• Processing financial transactions such as deposits and withdrawals
• Providing applicable bonuses and promotional offers
• Preventing fraud, money laundering, and unauthorized account activity
• Providing 24/7 customer support in Bengali and English
• Resolving technical issues on the platform and improving services
• Sending personalized game suggestions and offers (if you have given consent)
• Implementing responsible gaming measures

crickexnow does not sell or rent your personal information to any third party for commercial purposes. However, limited information may be shared with certain trusted partners to provide specific services.

4.1 Service Provider Partners

Necessary information may be shared with selected partners for payment processing (bKash, Nagad, Rocket, Upay), technology management, and security verification. These partners operate under strict confidentiality agreements and may only use the information received for the specified purpose.

4.2 Legal Obligations

Information may be disclosed in response to a valid legal order or request from a government authority. In such cases, crickexnow will notify you in advance to the extent possible, unless prohibited by law.

4.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred. However, the new authority will be bound to uphold the same privacy standards.

crickexnow employs industry-standard security measures to protect your information. All data is stored on encrypted servers, and firewalls and multi-layer protection are used to prevent unauthorized access.

• All connections are secured with SSL/TLS encryption
• Access to sensitive information is audited regularly
• Staff access to information is restricted on a need-to-know basis
• Procedures exist for prompt action and user notification in the event of a data breach

Even after an account is closed or becomes inactive, information may be retained for a set period for legal requirements and dispute resolution purposes.

crickexnow uses cookies and similar tracking technologies on its website and app. These help ensure the platform functions correctly and improve your experience with the service.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, managing security tokens, and saving preferences. They cannot be disabled, as the platform will not function properly without them.

6.2 Analytics Cookies

These cookies are used to understand which parts of the site users visit most and to identify technical issues. This information is analyzed in aggregate — not at an individual level.

Cookies can be managed from your browser settings, but disabling certain essential cookies may affect the site's services.

As a crickexnow user, you have certain important rights regarding your own information. To exercise these rights, please contact our support team.

• Right to Know: You may request to know what information we hold about you
• Right to Correction: You may request correction of incorrect or incomplete information
• Right to Deletion: In certain circumstances, you may request that your information be deleted
• Objection to Processing: You may object to the use of your information for marketing purposes
• Portability: You may receive a copy of your information in a structured format

For users who want to play responsibly, the Responsible Gaming page has detailed guidance on self-exclusion and setting limits.

crickexnow provides services only to individuals aged 21 or above. Date of birth is verified at the time of account registration, and additional identity verification may be carried out in cases of doubt.

If it is established that information belonging to a minor has been collected inadvertently, that information will be deleted immediately and the associated account will be closed.

crickexnow may store information on servers outside Bangladesh. In such cases, it is ensured that the destination country or organization maintains adequate data protection measures. Our agreements with technology service providers include conditions to ensure this standard.

crickexnow may update this privacy policy as needed. For significant changes, registered users will be notified in advance by email or through the platform. Continued use of the site after changes will be considered acceptance of the new policy.

To get answers to any questions about this policy, please contact our support team. You can also visit the FAQ section for answers to common questions.

If you have any questions, complaints, or information requests regarding this privacy policy, please get in touch with us. Our support team is available seven days a week, twenty-four hours a day via live chat and email in both Bengali and English.

You can speak with us directly via live chat, or send us an email and we will respond as soon as possible.