crickexnow's commitment to responsible gaming
Betting and casino games can be a source of entertainment, but keeping them under control is important. crickexnow believes every player has a responsibility to themselves and their family. On this page, learn how to play safely, what signs to watch for, and where to get help if you need it.
Gaming is for entertainment, not income
Online gaming and betting is a form of entertainment. At crickexnow, we want every user to see it that way — as a way to have fun. But when gaming starts to have a negative effect on other areas of life, it needs to be taken seriously.
In our about crickexnow section, you can learn how we work toward building a safe and trustworthy platform. This responsible gaming policy is an important part of that effort.
Please note that you must be at least 21 years old to take part in any betting or gambling activity. Age is verified using a national ID card or other government-issued document. Minors are not permitted to create accounts, and playing on their behalf is strictly prohibited.
If you want to know more about our terms of service, read the Terms and Conditions page — all account rules are clearly stated there.
Self-management tools
crickexnow's account settings include several tools you can use to manage your own gaming habits.
Deposit Limit
Set a maximum deposit amount per day, week, or month. Lowering a limit takes effect immediately; raising it involves a short waiting period.
Session Time Limit
Decide in advance how long you will play in one go. When the time is up, the session will automatically pause and you will be notified.
Temporary Break
Temporarily close your account for a set number of days — from 24 hours up to several weeks. During this time, logging in or placing bets will not be possible.
Self-Exclusion
Apply for a long-term self-exclusion. Your account can be fully closed for 6 months or more. Once active, it cannot be reopened before the period ends.
Activity History
View your full history of bets, wins and losses, and deposits and withdrawals. This is the most direct way to understand your own spending patterns.
Loss Limit
Set a limit on how much you are willing to lose within a given period. Once that amount is reached, the session will close automatically.
To learn more about these tools or get help setting any limit, contact our support team anytime via 24/7 live chat or email.
Warning signs of problem gaming
If you notice one or more of the following signs in yourself or someone close to you, consider seeking help.
- Repeatedly returning to play to recover lost money, with losses continuing to grow.
- Spending more time or money than planned and feeling regret afterward.
- Hiding your gaming from family or friends, or lying about it.
- Neglecting work, family, or other responsibilities to spend time gaming.
- Feeling restless or irritable when unable to play, or using gaming as a way to cope with stress.
- Using money meant for essential expenses or debt repayment to play, or borrowing money to bet.
An honest self-check
From time to time, ask yourself these questions to understand where you stand:
- Am I playing for fun, or am I playing under pressure to recover losses?
- Can I stop within my set budget?
- Are the people close to me concerned about my gaming?
- Can I stop playing whenever I choose to?
- Is gaming affecting my sleep, work, or relationships?
If these questions give you pause, take a look at the support resources below.
You are not alone — seeking help takes courage
If you recognise a problem or are finding it hard to stay in control, asking for help is not a sign of weakness — it is the smart thing to do. You can find support through the resources below.
crickexnow Support Team
Our support team is available 24 hours a day, 7 days a week via live chat and email in both Bengali and English. If you need help with self-exclusion or setting limits, reach out anytime: [email protected]
Family and Trusted People
Talk to a family member or close friend. In many cases, the support of someone close and an honest conversation is the most effective first step. Listen carefully to their concerns rather than dismissing them.
Professional Counselling
Speak with a mental health professional or addiction counsellor. In Bangladesh, specialist support is available at community clinics and government mental health centres. Do not delay in getting professional help.
crickexnow's commitment to responsibility
crickexnow firmly believes that entertainment is only truly enjoyable when it is safe and controlled. We are committed to the mental and financial wellbeing of every player. Reach out to us whenever you need — we are always here.
Practical habits for safe gaming
Set your budget before you start
Before each session, set aside a fixed amount to use only for gaming. It is best never to use money meant for household expenses, instalments, or savings for betting. If you decide on a limit in advance, the temptation to change that decision mid-session is much reduced.
Keep track of your time
It is very easy to lose track of time during online gaming and betting sessions. Set an alarm on your phone or watch, and stop playing when the time is up. crickexnow's session timer tool can help you do this directly.
Do not bet on impulse
Increasing your bets out of anger or frustration after a loss is a common mistake — this is known as "chasing losses." Stop at that moment and take a short break. Losses are part of the game. There is no guarantee of winning, and making decisions based on luck alone is not a sound approach.
Protecting minors
Be careful to ensure that children or teenagers in your household cannot access your device or account. Keep your password private and enable any parental controls available on your account. No one under 21 may register or play on crickexnow.
Information and Privacy
crickexnow makes the security of your personal information and transactions its top priority. Details on how we store and use your data are available on the Privacy Policy page. SSL encryption is used to keep your account and transaction data secure.
Taking a break is not a weakness
Taking a break for a few days does not mean giving up. A little distance can help you see things much more clearly. During your break, spend time with family, friends, or hobbies. When you return, play within your set limits with a fresh head.